Returns & Exchanges

At AFTERSHOCK PC, we are committed to delivering high-performance hardware and offer a comprehensive return policy for systems that do not meet our rigorous quality standards. If you encounter a technical issue or received an incorrect component, our dedicated support team is here to facilitate a swift resolution or replacement.

Return Process

• 1.
  Initiate a Request

  Contact our technical support team via the official portal or email within 14 days of delivery to report any hardware defects or discrepancies.

• 2.
  Technical Assessment

  Our engineers will conduct a remote diagnostic session to determine if the issue can be resolved via software updates or if a physical return is necessary.

• 3.
  Secure Packaging

  Once authorized, pack your system in its original protective internal foam and double-layered box to ensure the components are shielded during transit.

• 4.
  Resolution and Testing

  Upon receipt, our lab will verify the hardware status and either issue a full refund, perform a professional repair, or provide a brand-new replacement unit.